Organizational matters

Appointment

Our practice is organised as an appointment based practice to keep the waiting times as short as possible. We therefore kindly ask you to state the reason for your visit as precisely as possible when making the appointment, so that we can schedule the time required for your request. All data will, of course, be handled discreetly. We would like to dedicate each patient the time needed to treat her case.

Surgery hours

We are open from Monday to Friday from 8am to 6pm continuously.

Our Emergency consulting hours are from 1 pm to 2 pm. We ask you to briefly register by telephone. If you come to the practice without an appointment, you will need to be prepared to wait.

Of course, emergencies are treated as quickly as possible. We kindly ask for your understanding regarding any resulting delays.

In order to ensure the smooth operation of the practice, please call us in time if you cannot make it to your appointment for any reason. We can then assign your appointment to another, waiting patient.

We have set up a telephone consulting time in order to avoid being disturbed during the consultation or examination by telephone calls. So that you do not call in vain, we will call you back at the end of our consultation hours.

Formalities

Please bring your Medical insurance card or a Letter of referral with you at each visit in the new quarter. Even if you only need a prescription, we are not allowed to and cannot issue prescriptions without a current chip card or letter of referral. You can pre-order repeat prescriptions and referrals by telephone, if your medical insurance card has already been imported into the computer in the current quarter.

Without a certificate of eligibility, no statutory health insurance services are possible!

Examination procedure

Every gynaecological examination is preceded by a conversation in which you should ask all the questions that are on your mind. Then you can undress yourself in one of the cabins in peace. In our practice, the gynaecological examination is usually performed with the assistance of one of our female assistants. Please understand that this is purely for legal protection by means of the second person at the examination. If, for any reason, you refuse such assistance, please inform us before the gynaecological examination.

Tips for good cooperation

With the following tips, the collaboration will be easier:

  • Arrange a fixed appointment in person or by phone.
  • Please call in time if you cannot make it to your appointment.
  • Please remember your medical insurance card or the letter of referral.
  • In case of changes to your personal data, such as name, health insurance, address or telephone number, please let us know so that we can update your data.
  • Prepare your conversation with us by making some notes beforehand.
  • Private services can be settled directly or with the bank card.

Perhaps you still have suggestions which would optimise the collaboration, please let us know.

Thank you very much!